Privacy Policy

Our Privacy Policy is designed to provide you with clarity regarding the principles, responsibilities, and expectations governing the protection of your personal information. We recommend that you carefully review this policy, as it lays the groundwork for our dedication to ensuring a secure and confidential experience for you.

Table of Contents

Introduction.
Definitions.
Sensoteq's role as a Controller.
Legal Basis.
Sensoteq's Processing of Personal Data.
How do we collect your Personal Data?
How long will your Personal Data be stored?
Your rights.
Transferring personal data.
Our processors.
Security measures.
User Profiling.
Cookie Policy.
Lodging a Complaint
Changes to this policy.
Contacting Us.

1. Introduction

1.1. Sensoteq Ltd is a UK registered company with its headquarters in Belfast. The company provides its services through its website, Sensoteq | Wireless Industrial Sensing Solutions . The company values privacy and is committed to safeguarding all personal data in its control. This policy outlines how Sensoteq uses personal data, the lawful basis for using it, and measures taken to protect it. Before submitting personal information to the website and mobile application, users are advised to read and understand the policy.

1.2. Sensoteq Ltd is registered with the Information Commissioner's Office under ref: ZB12489, which is the UK's supervisory authority for data protection. The company is the controller of all personal data in this policy and provides information on how it handles personal data when users interact with its services. The recipients of this policy include users of its services, third-party identity verification services, credit reference agencies, and potential customers.

2. Definitions

2.1. Applicable Law: regulations relevant to the processing of personal data.

2.2. The Commissioner: the Information Commissioner's Office, responsible for regulating data protection issues in the UK.

2.3. The Controller: the company responsible for processing personal data.

2.4. The Data Subject: the living, natural person whose personal data is being processed.

2.5. Personal Data: all information that relates directly or indirectly to an identifiable natural person.

2.6. Processing: any operation performed on personal data, including storage, modification, reading, and transfer.

2.7. The Processor: the company processing personal data on behalf of the controller.

2.8. The Services: software and services that facilitate the setup of new accounts and protection plans.

2.9. The UK GDPR: the retained EU law version of the General Data Protection Regulation ((EU) 2016/679).

3. Sensoteq's role as a Controller

3.1. This policy outlines how Sensoteq, as the Controller, processes personal data. It determines the purpose and methods used in processing personal data, including what personal data is collected and how long it is stored.

4. Legal Basis

4.1. Sensoteq processes personal data based on consent or performance of a contract. It processes personal data only when it has a legal basis for doing so.

5. Sensoteq's Processing of Personal Data

5.1. As a data processor, Sensoteq clearly articulates and showcases how it complies with the regulations governing the handling of personal data. This segment provides insight into the categories of personal data it handles and the legal basis under which it processes the data.

5.2. We process your information for purposes based on legitimate business interests, the fulfilment of our contract with you, compliance with our legal obligations, and/or your consent.

6. How do we collect your Personal Data?

6.1. Sensoteq collects personal data when any queries/ requests as submitted via online contact form.

6.2. We collect personal information that you voluntarily provide to us when you register on the Website, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Website or otherwise when you contact us. The personal information that we collect depends on the context of your interactions with us and the Website, the choices you make and the products and features you use.

6.3. We use Posthog in order to better understand our users’ needs and to optimize this service and experience. Posthog is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Posthog uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Posthog stores this information on our behalf in a pseudonymized user profile. Posthog is contractually forbidden to sell any of the data collected on our behalf.

7. How long will your Personal Data be stored?

7.1. Sensoteq stores personal data for the purposes of fraud prevention and will store this data as long as necessary, depending on the lawful basis for processing. It regularly reviews and deletes outdated or redundant personal data to ensure that the information it holds is accurate and up-to-date.

7.2. If a user wishes to delete their account, they can delete this inside their account or they can email the Sensoteq support team at contact@sensoteq.com and verify their identity. Following successful verification of the user’s request, the support team will delete all associated data, records, information, and trace of the account permanently from the Sensoteq servers and databases immediately and notify the user accordingly.

8. Your rights

8.1. Users have the right to access information about the processing of their data, rectify incorrect personal data, request deletion of personal data, object to personal data processing, restrict processing of personal data, receive personal data in a commonly used and machine-readable format, and withdraw consent for processing personal data. Users can exercise these rights by contacting Sensoteq at contact@sensoteq.com.

9. Transferring personal data

9.1. Sensoteq may transfer personal data outside of the UK to third parties who process personal data on its behalf. It ensures that the level of protection provided is adequate and in compliance with applicable law. It may be required to share personal information with designated authorities to comply with obligations under applicable law or legally binding judgments.

10. Our processors

10.1. Sensoteq shares personal data with third parties in certain situations, including IT suppliers for cloud storage, and communications services. It takes measures to ensure privacy is protected when it transfers data.

11. Security measures

11.1. Sensoteq implements technical and organisational measures to protect personal data from loss, misuse, and unauthorised access. Organisational measures include internal governance documents, effective login and password management, and physical security measures. Technical measures include encryption, access control mechanisms, access logs, secure networks, and firewalls. The company regularly conducts data backups and security protocols and inspections to maintain effective security.

12. User Profiling

12.1. Sensoteq will not profile any customers for marketing purposes.

13. Cookie Policy

13.1. Sensoteq uses cookies to analyse website usage to offer the best user experience. Users who disable cookies may not be able to access some features of the website.

14. Lodging a Complaint

14.1. Sensoteq Ltd only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the supervisory authority.

Sensoteq Ltd

Alan McCall

Batik Building, 7 Cromac Avenue, Belfast, BT7 2JA, United Kingdom

contact@sensoteq.com.

14.2. The Information Commissioner’s Office (ICO) can be contacted at: -

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113 (local rate) or 01625 545 745 (national rate)
Fax: 01625 524 510
Email: enquiries@ico.org.uk

15. Changes to this policy

15.1. Sensoteq reserves the right to revise and update its Privacy Policy. It will make every effort to inform users of significant changes to the policy.

16. Contacting us

16.1 For queries regarding personal information, users can contact Sensoteq at contact@sensoteq.com. The company is located at Batik Building, 7 Cromac Avenue, Belfast, BT7 2JA, United Kingdom.

QMS-02873 Rev:01