Product Support

Sensoteq has a dedicated customer service team to provide in-market and remote support for all enquiries. Find the answer to your query below or get in touch.

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Kappa Support

Sensoteq Kappa provides continuous health monitoring for industrial machinery. Suitable for any machine that has a rotating element, like motors and bearings.

FAQ's

How do I turn the sensor on?

The Kappa sensor is always on. It utilises the Smart Wake feature to automatically sample data when a low level of vibration is detected. This maximises battery life whilst ensuring your machinery is monitored when it is running.

Can I use the Kappa sensor outside?

Yes. The Kappa sensor has a very robust IP69K rating - meaning that it can be used in all wet or dusty environments. The sensor will also survive pressure washing.

How much data does the sensor measure and transmit?

As per default, the Kappa sensor will measure temperature and an overall vibration (OA) level every minute. This OA level will cycle between Acceleration RMS, Velocity RMS, and Acceleration Peak to Peak. The sensor will also record two time waveforms twice a day in all axes - perfect for diagnosing faults.
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Tau Support

Sensoteq Tau provides continuous efficiency monitoring for industrial machinery. Suitable for any machine that generates a cyclical pattern, such as screen and crushers. There are two variants of the Tau sensor - Structure and Bearing. Tau Structure is used to measure the cyclical pattern, Tau Bearing is used to detect and diagnose bearing faults.

FAQ's

Will the sensor survive my mining application?

Tau has been designed from the ground up to survive the harshest of conditions. With an IP69K rating and double barrier protection, the Tau sensor can be used on all mining equipment.

How do I mount the sensor to my machinery?

The Tau sensor has two mounting options: Magnet or Bolted. For most applications, we recommend that Tau is bolted to the equipment, however, the magnetic base has a pull force of 9kg and is capable of withstanding 20g of mechanical shock.

Can I use both Tau and Kappa sensors on the same gateway?

Yes, both sensors are compatible with the gateway and any number can be mixed on one gateway.
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Chi Support

Sensoteq Chi provides instant feedback on machine efficiency and health directly to the Chi Android app, with advanced analysis options in the cloud. Suitable for all machine types.

FAQ's

How do I view data from the sensor?

The primary method of viewing data from the Chi sensor is to use the Chi app on an Android device. The app provides a number of options for measuring and viewing data - standard vibration, stroke analysis or hammer test (to find the natural frequencies of a structure). Download the app here

How is the Chi sensor powered?

The Chi sensor uses a built-in rechargeable battery to power the device. By plugging a USB Micro cable into the sensor it will automatically recharge. The battery percentage can be seen by connecting to it via the Android App

Do I need an internet connection?

The app can be used in one of two modes: Cloud-Connected or Standalone. In standalone mode, the app will allow you to view all the measurements the sensor is capable of. However, if you have an active internet connection (and appropriate license) you can upload the data to our Analytix platform to view and store all the raw data for an even deeper analysis. If an internet connection is not available it is possible to temporarily store data to the device and upload at a later time. (Data storage is dependant on device permissions and available storage)
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Kappa X Support

With up to 10kHz Fmax and 6400 Lines of Resolution (LOR), Kappa X enables a truly comprehensive view of the available vibration spectrum.

FAQ's

Why does the sensor look different?

The 25mm footprint opens a wider scope of options for mounting. Coupled with the ability to mount on a threaded point and Sensoteq's 'Axy-fix' solution to ensure perfect sensor orientation, Kappa X can be placed in areas that were not possible before. The updated design also offers a replaceable battery solution, simply by removing the locking screw and unscrewing the upper cap

What is the set-up process?

When paired to your gateway, the sensors are ready to go out of the box. Simply using your NFC-enabled device to awaken the sensor for operation. Additionally, Kappa X sensors can be set up using BLE to suit your requirements including operation timings, triggering responses and Time Waveform functions. The Sensoteq 'Sensor Configuration' app is available on iOS and Android app stores

Should I be concerned about the environment I'm placing my sensor in?

Kappa X has an Ingress Protection rating of IP69K, meaning a dust-proof and waterproof sealing protects the internal components. For areas in which explosive materials may be used or stored, please contact Sensoteq regarding ATEX-approved solutions
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Gateway Support

The Sensoteq Gateway has been specifically developed to connect Kappa, Kappa X and Tau sensors to the cloud-based Sensoteq Analytix data analysis platform.

FAQ's

How does the gateway connect to the internet and Analytix?

Depending on your gateway selection and your site's availability, the internet connection is managed via a Wi-Fi, LAN (Ethernet) or cellular option. Where an internet connection is not possible, we offer an 'offline' gateway with a connection to an external and existing PLC system through RS485 or 'Modbus'

Where do I mount the gateway?

Ideally, the gateway is mounted at a high point with an unobstructed 'Line of Sight' (LoS) to the available sensors and antennae. This is to ensure minimal options for interference during data transmission. The backplate of the gateway offers an easy and convenient mounting solution onto a DIN rail, with no tools required. The gateway should also be close to the required outlets for power and data, in such a way as to avoid mechanical tension on any connections or cabling.

Have we missed anything?

If you have any other questions that have not been covered, please let us know.

+44 (0) 2896 208 453 support@sensoteq.com
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